1. Introduction and Scope

Welcome to Airline Load Factor ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our aviation analytics platform. By accessing or using our services, you agree to be bound by these Terms.

2. Subscriptions and Payments

2.1 Payment Processing: We use Stripe for payment processing. By subscribing to our premium plans, you agree to Stripe's terms and conditions.

2.2 Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date. You can manage your subscription via the customer portal accessible in the app.

2.3 Right of Withdrawal for Digital Content (EU Consumers): If you are a consumer in the European Union, you generally have a statutory right of withdrawal within 14 days. However, by subscribing to our digital services, you expressly agree that we provide immediate access to the digital content, and you acknowledge that you thereby lose your statutory right of withdrawal once the contract has been fully executed by us.

3. Service Availability and Disclaimer

3.1 DISCLAIMER OF WARRANTIES: THE SERVICE AND ALL DATA PROVIDED ARE ON AN "AS IS" AND "AS AVAILABLE" BASIS.

3.2 Maintenance and Third-Party Infrastructure: To the extent permitted by law, we exclude liability for service interruptions, downtime, maintenance work, or errors caused by third-party infrastructure providers (e.g., Firebase, Google Cloud, Stripe), without affecting mandatory statutory liability for intentional misconduct or gross negligence.

4. User Conduct and Abuse

4.1 Acceptable Use: You agree not to use our service for illegal purposes, automated scraping, or in a manner that constitutes abuse.

4.2 Security Measures: To ensure fair usage, we employ technical measures including access validation (App Check), request throttling, and device/session limits. Account sharing is strictly prohibited.

4.3 Suspension and Termination: We reserve the right to temporarily or permanently suspend or terminate access to accounts in the event of a material breach of these Terms, after prior notice and a reasonable opportunity to remedy the breach, except where immediate suspension is required by law or to prevent imminent severe harm or security threats.

5. Data Quality, Purpose Disclaimer, and Limitation of Liability

6. Intellectual Property

All intellectual property rights related to the application, its design, algorithms, and aggregated formats are the exclusive property of STC Studios UG. You are granted a limited, non-exclusive license to use the service for its intended purpose.

7. Privacy Policy

Information regarding the processing of your personal data, tracking, and feedback mechanisms is governed by our separate Privacy Policy. By accepting these Terms, you also acknowledge our Privacy Policy.

8. Amendments to Terms

We reserve the right to amend these Terms for valid operational, legal, or security reasons. We will notify you of intended amendments at least 30 days before they take effect via email or in-app notice. If you do not object in text form within 30 days of receiving the notification, the amended Terms will be deemed accepted. If you object to the amendments, either party may terminate the subscription at the end of the current billing period.

9. Dispute Resolution for US Users

10. Governing Law and Jurisdiction

10.1 Applicable Law: These Terms and any disputes arising out of them shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

10.2 Jurisdiction (B2B): If you are a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes shall be Munich, Germany.

10.3 Consumer Protection (B2C): If you are a consumer, mandatory statutory consumer protection regulations of your country of residence remain unaffected.